Questions & Answers
Shopping
How to buy at Collector?
You can browse through our items on our online shop,also on Instagram and Facebook Each item at Collector is unique. So the items are sold on a first come first served basis. Thank you..
Do you provide delivery services?
Yes, Delivery service is available throughout Georgia.Delivery within Tbilisi is free up to the entrance of the building. If the item needs to be carried upstairs by hand, the cost will be 10 GEL per floor. Transportation to other regions will be calculated individually.
Additionally, if you prefer, you can choose the option of self-pickup at our warehouse.
In Tbilisi, expect to receive our items within three business days. In other regions of Georgia—in five business days.
Can I view the item before I decide to buy it?
Indeed, we can arrange a visit to our warehouse for you.
Please note that we can only "reserve" the item for one day.
What about returns or replacements?
We do provide the option to return or replace a purchased item. However, to avoid unnecessary transportation, we recommend consulting with us before making your purchase if you have any doubts. We're here to assist you in making the right choice. Please keep in mind that in the event of a return, the shipping fees will be the responsibility of the customer.
How to restore my furniture?
What does the restoration service include?
We arrange the restoration of each item individually with the customer. Depending on your preference, it is possible to restore the item in its original color, transform it, change its color, finish it with matte/semi-gloss/glossy lacquer, or repaint it. Any kind of restoration includes complete sanding, removal of the old finish, restoration of damaged parts, reinforcement, or repair.
How much does restoration cost?
To calculate the cost of restoration, please send us a photo of the item. Try to show the entire item, and close-up shots of damaged areas. Please note, we only work on restoring wooden furniture and do not accept orders for upholstered furniture.
Contact us via Facebook or Instagram pages.
Message us at: Collector Tbilisi Messenger
Or email us at: [email protected]
How long does restoration take?
The average time for restoring one item is about two weeks.
Who handles the transportation of the item?
You can bring the item to our workshop yourself, located on Besarion Zhgenti Street, Tbilisi, or use our transportation service. To calculate the transportation cost, please send us the pickup and delivery addresses.
What about payment terms?
Before restoration begins, 50% of the restoration cost must be transferred to "Collector Tbilisi" bank account, and the remaining 50% is paid upon completion.